Question 1

How do I place an order?

Accepted Answer

Browse our shop, add products to your cart, and proceed to checkout. We accept bank transfer as payment — once payment is received, your order is confirmed.

Question 2

How long does delivery take?

Accepted Answer

Standard delivery is 2-4 working days. Express next-working-day delivery is available. Orders placed before 2pm Monday-Friday are dispatched the same day.

Question 3

Is delivery free?

Accepted Answer

Standard delivery is free on orders over £40. Below that, standard delivery costs £2.99 and express costs £5.99.

Question 4

What is your returns policy?

Accepted Answer

We offer a 30-day money-back guarantee on all products. Under the Consumer Contracts Regulations 2013, you can return any order within 14 days of delivery for any reason.

Question 5

Are your products lab tested?

Accepted Answer

Yes. Every product we stock is subject to third-party lab testing for purity, potency, and contaminants. We can provide certificates of analysis on request.

Question 6

Do you sell prescription medicines?

Accepted Answer

No. We sell food supplements only — vitamins, minerals, protein powders, and wellness products. We do not sell prescription or controlled medicines.

Question 7

How does the Medibro Rewards programme work?

Accepted Answer

You earn points on every purchase (1 point per £1 spent). Points can be redeemed for discounts at checkout. Higher tiers (Silver, Gold, Platinum) unlock extra perks and higher earn rates.

Question 8

Can I take these products with medication?

Accepted Answer

We are not qualified to provide medical advice. If you take prescription medication, are pregnant, breastfeeding, or have a medical condition, please consult your GP before use.

Question 9

How do I track my order?

Accepted Answer

Once dispatched, you will receive a tracking link by email. You can also track orders on our tracking page or in your account under My Orders.

Question 10

How long do refunds take?

Accepted Answer

Once we receive and inspect your return (1-2 working days), we issue the refund within 24 hours. It typically appears in your account within 3-5 working days.

Frequently asked questions

Orders & Payments

Delivery

Products & Quality

Returns & Refunds

Account & Loyalty

Subscriptions

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